FIT4MOM Greater NW Chicago Suburbs Member Information and Policies
Fit4Mom Greater NW Chicago Suburbs Member FAQs
Stay Informed - Our main method of communication with you regarding the FIT4MOM program is through our facebook pages and email. Many email programs have spam filters. You may want to check your system and add firstname.lastname@example.org to your “acceptable” email list so that our e-mails are not blocked. Please also LIKE our main Facebook page to stay up to date on all events, classes, etc.
Class Cancellations & Inclement Weather - Class cancellations due to weather, illness and unforeseen circumstance will be announced at least 1 hour prior to class start time whenever possible. There may also be occasions when an alternative class location for outdoor classes is selected due to inclement weather or instructor availability. These announcements will be made on our FIT4MOM Greater NW CHicago and Village facebook pages. Always call or text Kristen 708-308-0826 or Nicole 630-204-5418 with any questions.
Stroller Safety Policy – All children must remain buckled in their stroller throughout class for their safety and that of others in the class. Participation in class and all activities therein are voluntary and at your own risk.
Payment - FIT4MOM Greater NW Chicago accepts payment by credit and debit cards for all Monthly Membership Plans. Payments will be charged on a recurring monthly schedule (1st of the month). Credit and debit cards accepted include Visa, Discover and MasterCard.
It is the Member's responsibility to keep their credit or debit card on file up to date. Any account changes, new expiration dates and changes in address can be updated by signing into your FIT4MOM Greater NW Chicago account. These changes can also be given directly to Kristen or Nicole. Payments that are denied for any reason will be subject to additional fees assessed by the processing bank. These fees are out of FIT4MOM Greater NW Chicago’s control and cannot be refunded.
Credit & Refunds - There are no credits or refunds given. This includes reasons such as missed classes, weather, personal circumstances or otherwise.
Membership Hold Policy - Unlike most fitness facilities, our Members may place their membership on hold for reasons such as medical conditions and maternity leave. Qualifying memberships can be placed on hold for no less than 30 days. Monthly Membership Plans will not be prorated for vacations/holidays. A maximum of two holds are allowed per calendar year (Jan-Dec). After the hold period has ended, the Member’s original membership plan or pass will resume, along with automatic monthly payments when applicable. Please contact Nicole or Kristen with questions or extenuating circumstances.To place your membership on hold you must give written notice to Kristen or Nicole at least 14 days prior to the 1st of the month in which you wish to place your membership on hold. email@example.com
Membership Cancellation Policy - All Class Plans require a 3 month Fit4Mom Greater NW Chicago SuburbsPrograms commitment. Members may change their passes within the first 3 months but any cancellation of a pass prior to the 3 month commitment timeframe will result in a $60 Early Cancellation Fee.
Passes automatically renew on a monthly basis (1st of the month) unless a 30-day notice from the Member is received by FIT4MOM Greater NW Chicago in writing. Class Plan Members may cancel their membership with a written notice given to Kristen and Nicole at least 30 days prior to the 1st of the month in which they wish to cancel. 10 Class Passes can not be cancelled or refunded. Failure to provide a 30-day cancellation or 14-day hold notice will result in continued membership charges until the following month. Written notifications via email will be accepted. Facebook is not an acceptable form of written communication for this matter.
Pricing/Policy Changes - Pricing and policies are subject to change. Special promotions and coupons cannot be combined.
For all matters pertaining to your membership please contact Nicole Fraser or Kristen Knobloch in person or directly at firstname.lastname@example.org or 630-204-5418. We realize you have choices for your fitness needs and FIT4MOM Greater NW Chicago appreciates your business! We also understand life can get complicated. Please let Kristen and Nicole know if you have extenuating circumstances that will affect your membership. If you have any questions or concerns, please contact FIT4MOM Greater NW Chicago immediately. We strive to bring you the best program possible and we value your feedback!